Strategies for Managing and Resolving Conflict
This interactive workshop is designed to help participants identify improvement opportunities in both personal and professional conflict management capabilities. Through developing effective strategies for addressing workplace disagreements, attendees will learn to recognize various conflict types and understand their impact on employees, clients, and overall work environment dynamics. The session empowers professionals to proactively report, address, and resolve disruptive conflicts before they escalate.
Recognizing Improvement Areas: Identifying personal conflict management strengths and development opportunities
Understanding Conflict Types: Differentiating between productive disagreements and destructive conflicts
Empowering Proactive Action: Developing skills to address conflicts early and effectively
Supporting Mediation Processes: Learning techniques to facilitate resolution between parties
Through engaging discussions, real-world case studies, practical role-playing exercises, and actionable tools, this workshop provides participants with the knowledge, skills, and confidence needed to navigate workplace conflicts successfully. Attendees will learn to foster positive relationships and contribute to a more harmonious, productive work environment.
Directors and Senior Leaders
Management Staff (General Managers, Assistant Managers)
HR Professionals (HR Directors, HR Generalists)
Team Leaders and Supervisors
All Employees seeking to improve workplace relationships
This workshop provides critical understanding of how conflict affects the work environment and equips employees with strategies to transform challenging situations into opportunities for growth. Participants will learn the organizational and personal consequences of unaddressed conflict while gaining practical tools to create a more positive, collaborative workplace. The session offers structured exercises that empower teams to work together effectively, building a foundation for sustained productivity and professional harmony.
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