Webinar Overview

Disruptive behavior by medical staff practitioners poses a significant risk to patient safety, staff morale, and the smooth operation of a healthcare facility. Such activity can manifest in various forms, from verbal outbursts and refusal to cooperate to passive-aggressive non-compliance. When it occurs, it is imperative for hospital leadership and the medical staff to implement effective, structured strategies to mitigate its impact and protect the organization.

This essential webinar provides a clear framework for addressing these challenging situations, ensuring your organization is prepared to act decisively and fairly.

Why You Should Attend

This session is critical for hospital leaders and medical staff tasked with maintaining a professional and safe environment. Attendees will gain practical knowledge on how to proactively manage and correct disruptive behavior before it escalates.

Key learning outcomes include:

• Effective Intervention Strategies: Learn proven methods to address disruptive conduct without immediately resorting to punitive measures.

• Preparing for Privilege Termination: Understand the necessary steps and documentation required if the situation necessitates the termination of a practitioner's privileges and medical staff membership.

• Policy and Bylaw Development: Gain insights into how to develop robust provisions in medical staff bylaws and create clear, concise policies specifically defining and addressing disruptive behavior.

• Progressive Discipline: Learn the elements of an effective progressive discipline process, including the sanctions and steps that should precede formal corrective action.

• Documentation Best Practices: Discover how to create an irrefutable record that demonstrates a pattern of disruptive behavior and documents the organization’s good-faith efforts to resolve the issue.

Areas Covered in the Session

• Defining the Problem: What constitutes disruptive behavior in a clinical setting.

• Developing Effective Policies: Key components of a stand-alone disruptive practitioner policy.

• Integrating with Corrective Action: How disruptive behavior policies align with and feed into formal medical staff corrective action procedures.

• Immediate Action Steps: Protocols for the hospital and medical staff to ensure patient care and operations are not adversely affected.

• Progressive Discipline Model: Implementing a step-by-step approach that includes coaching, warnings, and sanctions.

• The Critical Role of Documentation: Strategies for creating a clear, consistent, and objective record of incidents and interventions.

Who Will Benefit

This webinar is designed for professionals responsible for upholding standards of conduct and clinical excellence within healthcare organizations, including:

• Hospital Executives (CEO, COO, CMO, CNO)

• Medical Staff Officers (President, Vice President, Secretary)

• Physicians serving on Peer Review, Credentials, or MEC Committees

• Medical Support Staff and Department Heads

• Legal Counsel Representing Hospitals and Medical Staffs

• Risk Managers and Compliance Officers